Effective Date: [05/19/25]
Residential Custom Builders (RCB) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [rcb.build], communicate with us, or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Mailing address
- Project details or preferences you share with us
1.2 Automatically Collected Information
When you visit our website, we may collect certain information automatically, including:
- IP address
- Browser type and version
- Operating system
- Referring website URLs
- Pages you view and the dates/times of your visit
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These may collect:
- Preferences and settings
- Session information (pages visited, actions taken)
- Analytical data (traffic sources, user behavior)
2. How We Use Your Information
2.1 Providing Our Services
We may use your information to:
- Respond to your inquiries or project requests
- Schedule consultations and site visits
- Communicate project updates
- Provide customer support
- Send you important notifications or updates
2.2 Improving Our Website and Services
We use website analytics to:
- Monitor website performance
- Optimize user experience
- Identify and resolve technical issues
2.3 Marketing Communications
If you have provided your consent, we may send you:
- Promotional emails about new services or offers
- Newsletters or company updates
2.4 Compliance with Legal Obligations
We may use or disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We do not sell, rent, or trade your personal information with third parties. However, we may share your information with:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us with:
- Website hosting and maintenance
- Payment processing (if applicable)
- Marketing and advertising
- Email communication
3.2 Legal Obligations
We may disclose your information if required to do so by law or in response to valid legal requests.
3.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Data Security
We use industry-standard security measures to protect your personal information, including:
- Secure socket layer (SSL) technology on our website
- Encrypted email communication
- Regular security monitoring of our website
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Choices and Rights
5.1 Opting Out of Communications
You can opt out of receiving promotional emails by following the unsubscribe link in any email or contacting us directly.
5.2 Access, Correction, and Deletion
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal obligations)
5.3 Managing Cookies
You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact your experience on our website.
6. Third-Party Links
Our website may contain links to third-party websites, including social media platforms or partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
7. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor without consent, please contact us to have it removed.
8. International Data Transfers
If you are accessing our website from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and facilities are located.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. We will post any updates on this page, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Residential Custom Builders (RCB)
📍 798 Morro Bay Blvd., Morro Bay, CA 93443
📧 fred@rcb.build
📞 (805) 772-0271